Effective Telephone Communication

Price AU: $495.00 (Inc GST AU $544.50) Effective Telephone Training Video Set of 3

A three part phone training series that deals with the most important piece of equipment in business. The telephone.

• What to say on the telephone and most importantly how to say it.


• The importance of attitude.


• Using positive language.


• How to take messages.


• Placing callers on hold and transferring calls.


• Handling complaint calls.


• A five step plan for dealing with difficult customers.


• How to identify the main causes of stress to irate callers and how to avoid them.


• Making effective calls.


• Telephone time management.

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