Sales and Customer Service

Price AU: $695.00 (Inc GST AU $764.50) Sales and Customer Service Skills Training Video Set of 3

PART 1: The Meet and Greet.
PART 2: The Demonstration.
PART 3: Handling Objections and Closing the Sale.

A 3 part scenario series featuring 3 different training programs, each made up of 6 scenarios, 3 showing undesirable behaviour and 3 showing preferred behaviour.

Selling and customer service topics covered include:

• The crucial 1st few seconds.


• The Meet and Greet.


• Qualifying techniques.


• Listening skills.


• Developing excellent customer service skills.


• The need for preparation.


• The demonstration.


• Body language.


• Handling objections.


• Negotiating for a ?win win? outcome.


• Closing the sale.

Buy single titles or as a full set.

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