Dealing With Difficult Behaviour

Price AU: $249.00 (Inc GST AU $273.90) Duration: 15 mins

Dealing With Difficult Behaviour Training Video | Training DVD

Difficult behaviour in the workplace can increase stress and absenteeism, lower productivity, damage morale and do great harm to your company's image.

In this video a presenter takes you through 2 different dramatised scenarios featuring difficult behaviour.

Interactive pause breaks encourages group discussion about the ways viewers could handle the situation in a more effective and productive manner.

In this Dealing With Difficult Behaviour Training DVD:

• Focus on the difficult behaviour, not the person who is being difficult.


• How to choose the appropriate response to that behaviour.


• Respond, not react.


• Listening skills.


• Problem solve constructively.


• How to face conflict rather than avoid it.


• How to reduce the stress associated with confrontation and conflict.

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