Conflict Resolution

Price AU: $249.00 (Inc GST AU $273.90) Duration: 15 mins

Fully written and produced in Australia, this training package enables trainees to increase their understanding of the processes involved in resolving conflict and its role in the workplace.

In this DVD, viewers are shown how to:

• identify how misunderstandings can cause conflict


• differentiate between aggressive, submissive and assertive behaviour


• acquire the skills of stating complaints and requesting change


• and develop strategies for achieving "win/win" outcomes

In the "Scenario Series" styled training videos, viewers are shown three pairs of real life situations or problems, each pair shows undesirable behaviour followed by a desirable example for comparison purposes.

Trainees can then discuss, role play and brainstorm, and come up with a solution themselves.

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