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If you would prefer to order over the phone, please call us on(03) 9761 2555.
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Alison Young, Safety & Environment Information & Policy Manager
AGL
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Katie Meadows, Human Resources
HY-LINE AUSTRALIA
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Shawn Benson, Retail Operations Manager
KINGSFORD TIMBER GROUP
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Mick Peterson, Consultant
Mick Peterson, Consultant
MICK PETERSON WHS
Transferring Calls
Price AU: $129.00 (Inc GST AU $141.90) Duration: 3 minsIn some instances, as a customer on the telephone, being transferred can be an extremely stressful event.
Particularly if an unsuccessful transfer or two had already been experienced.
The ability to effectively transfer calls within your organisation can impact greatly on the impression that your company leaves with that customer.
In this training DVD, viewers will learn several handy techniques to help ensure an effective call transfer takes place, with not only the person transferring the call, but also for the co-worker receiving the transfer
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